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Thread: It's All Business

  1. #1
    Zev
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    It's All Business

    Ok, they are changing our call center over to handling huge business accounts instead of regular consumer accounts. Which I personally am not a big business account fan, they have huge accounts and generate the most revenue for the company. Therefore they are extremely important, if you mess up on a huge corporate account, wow, it is not going to be good.

    When I say huge accounts, I mean I saw an account once with an hundred thousand dollar bill. Making a mistake on them will probably get you fired.

    I had handled large corporation accounts in the past when they made us take them before, trying to straighten out a billing error on 100 lines or more is a lot of work. Not really something I will be looking forward to!

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    Slam Dunk Da Funk Soshi Kitai is making a name for themselves Soshi Kitai is making a name for themselves Soshi Kitai's Avatar
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    Re: It's All Business

    Will you at least be paid more?


    ....... more work sucks, but more money can make things feel better.

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    Re: It's All Business

    I don't think they'll get a raise, but if you sell something to those accounts, I bet the commission is pretty sweet

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    Zev
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    Re: It's All Business

    Lol @ pay raise! I wish, that is what I asked them the first time they switched us to business, it didn't happen.

    Commission, yeah that is only perk for everyone else, except me since I take escalated calls and do not get commission right now. So whenever I feel like the account has potential to sell to, I always put the credit under the original agent that I took the call from since I'm not going to get any commission off it.

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