Brandon Grave Heat (Dec 04, 2009)
AVG tells me I have a worm that it refuses to remove because it's disguised as a "very important" driver...
It's not too bothersome of an infection. It only affects my web browser. I keep getting redirected when I click a Google link (and apparently Yahoo as well).
I want to re-install Windows XP, so I can start with a clean slate. However, I want to back up about 8GB of files that I either need for art/music projects or because I don't feel like downloading all those movies and music again. Will my backing up of files affect my external hard drive? Basically, will the worm carry over to the external hard drive; causing more damage than good?
Any help would be appreciated. ^_^
Brandon Grave Heat (Dec 04, 2009)
Ok, lets get to some ground rules to getting help with computer problems on internet forums:
- Give us your Operating system, and/or system specs if applicable (In this case, it isn't)
- Tell us the name of the worm that AVG saying you have
- What driver is it supposedly infecting
And to answer your question about copying your files, you should be alright, since AVG is saying that its a system file being infected, and copying a file shouldn't be infected, but I can't be a 100% sure with out knowing what Trojan you have, if you have one at all.
AVG has a reputation for having overly aggressive heuristics.
Anti-Virus software uses Heuristics to identify viruses it doesn't have definitions for, it does this by identifying files that display virus-like behavior by putting the file past a series of conditions based on logic, example: Does the file have read/write access to system files - Yes, Was this permission given by the user or automatically - No/Automatically, If answers are yes and no/automatically, then the file is possibly a virus.
Heuristics, while the majority of the time can be beneficial, can sometimes lead to what is called a "False Positive", meaning it has detected a file that the scanner thinks is a virus, but isn't.
Give us more information so we can help you get rid of it, or to determine if you need help at all.
So I wrote out a large summary on how to solve your problem and It will not let me post it...
From all of my recent Knowledge when you re-install your old files should be in a windows.old file. I recently put win 7 on my computer over xp and It saved all 100gigs of my files i had in a very compact folder labeled windows.old
Else you may try and just install over don't do a fresh install and what this will do is basically destroy any viruses in your system folders and completely rewrite them while letting you keep all your old files. It will simply put them in a folder on your desktop. To do this just put the windows cd in your computer when it's on and it will prompt you to either i believe upgrade or fresh install.
Now on your external hard drive, Placing your files on it should not harm anything on it as long as you are sure the virus is not on them.
Try downloading Spybot search and destroy and a program called Ccleaner
Also I recommend Reinstalling once every 3 months or so, This will help your computer run faster. Just install over don't fresh install.
Hope I was a help to you
I'll do my best to give you as much info as I can.
I did a system restore the other day and it ruined my AVG install, so I have no idea what the name of the malware in question is; nor can I find out. For some reason, AVG won't re-install. I'm running Windows XP. I know that, so far, it hasn't infected anything. I copied a bunch of files to a flash drive, shortly after posting this, and scanned it using the full version of SpySweeper on my roomate's PC and it says that there's no infection on the files. I DO know that it was a system file in my system32 folder.
I guess if you think that I'll be okay, then I'm gonna continue backing up my files to the external HD and hope for the best. Thanks! ^_^
I think you need to use avira. that is working well for me.