Quote Originally Posted by know1
2). Dell Catalog Sales L.P., One Dell Way, Round Rock, Texas 78682, is the only party obligated
to provide service under this Agreement. To initiate a service request under this Agreement,
you must call our service department at 1-800-BUY-DELL (289-3355). When you call, a Dell
technician will ask for the Service Tag number located on your Computer Device. Once the
technician has verified your purchase of CompleteCare Service, he or she will ask you a series
of questions to assess the extent and cause of damage to the Computer Device.

Here's a PDF link to the full agreement:

Complete Care
thanks know1, I actually read that last night and called them...someone will be coming on tuesday to replace my lcd display